ATUM Not Appearing in WordPress Sidebar (March 28, 2025)

Jhumar

Hello,

I installed and activated ATUM via the WordPress plugins page, but it’s not appearing in the left sidebar.

I’ve tried deactivating other plugins and switching themes, but the issue persists.

Has anyone encountered this before or know how to fix it?

I’m using Elementor, WooCommerce, and the Hello Theme.

Thanks in advance!

Forum_Admin

HI Jhumar ,

Thank you very much for your post.

Most definitely not something usual. Would you tell me what version of WP, WC and PHP you are on, pls? Plus, is the Elementor free version or the paid PRO Version?

Pavel

Jhumar

Forum_Admin

Thank you for your fast response. I am using

PHP 8.1.32
WP 6.7.2
WC 9.7.1

Elementor Pro 3.28.1

KMSS

I have the same problem it worked just fine for about 2 days ago and now it is not showing on the dashbord, when i click on products Inventory i can see that it is working but i can not access the plugin
I do not use Elementor

Salva

KMSS Jhumar

Are you using any role editor plugin?
If so, please make sure you add all the ATUM capabilities to your role.

Additionally, if your user is an administrator, we added a tool to "ATUM Settings >> Tools" named "Reset ATUM Capabilities" that should fix the issue on sites that, for some reason, could not be run automatically.

I hope this helps.

KMSS

Hi
Thank you for you reply!
I am using the free version as i wanted to test it, i can not access the setting option due to the app is not showing on the dachbord and when i go to the pluggin it is activated but there is no setting button.
I have tried to remove it and reinstall but still the same problem.

Salva

KMSS

I see.
But you haven't answered my question.

Are you using any role editor plugin?
If so, please make sure you add all the ATUM capabilities to your role.

Are you logging in to the site as an admin or any other role, like a shop manager?

Jhumar

Salva

Same here, I am not using any role manager and I login as administrator. I also tried the disable other plugins technique but Atum icon still not showing in the sidebar menu. Is there other way to access the ATUM plugin like a default slug where I can just manually add to the browser address bar?

KMSS

Sorry i missed that, no not extra pluggin i am only using the wordpress role i loggin as an Admin.

Salva

KMSS

In that case, perhaps it is being caused by some kind of incompatibility with any 3rd party plugin you might have.
Can you please try to disable all your plugins except ATUM and WooCommerce, and try that way?

If it works, you can start enabling them back one by one until you find the source of the conflict.

I hope this helps.

KMSS

Salva i tried that but still the same problem, how can i access the settings in another way then från the pluggin on hte dachbord can i access it from the web?

Salva

Jhumar KMSS

Does it open if you append this path to your root site's URL?

/wp-admin/admin.php?page=atum-settings

KMSS

Salva No it says your are not authorized to access

Salva

KMSS

Mmmm. In that case, please install the "User role editor" plugin and follow these instructions:

https://stockmanagementlabs.crunch.help/en/tips-and-tricks/how-to-give-atum-permissions-to-the-shop-manager-with-user-role-editor

But add all the capabilities to your own user role.

I hope this helps.

KMSS

Hi
thank you for your help but in the role manager there so no options at all for ATUM, i i will replace it for some time and hope you can resolv the problem, ATUM is very good and i wish it will work agine.

Salva

Hi KMSS

This is very weird, indeed.
But, sadly, we cannot fix something that we cannot figure out why it is happening.
If you want us to investigate this issue more deeply, can you open a private ticket, and we will give you further instructions?

Thank you