Purchase Order PDF wont send or print

JTTrampa

I am setting up my Purchase Orders Pro add on and testing it out. I have created a purchase order but when I go to email it - it wont send. If I click on Print I get a critical error message.
The Purchase Order email does send successfully when I delete the generated template and replace it with a pdf from my documents.
Does anyone know what I might be missing for this to happen please? I have been through all the Purchase Order settings and checked everything.
Thanks in advance

japiera

Hi JTTrampa ,

Apologies for any inconvenience caused.

It seems an error occurred on the server side. Would you be so kind as to check your PHP error log and tell us if anything is saved when sending the email or printing a PO?

If you don't know how to activate it, please read this.

Best Regards,

José Andrés

JTTrampa

Hi José

I have this error log:

2023/11/09 10:13:13 [error] 29315#29315: *160780 FastCGI sent in stderr: "PHP message: PHP Warning: Constant WP_DEBUG already defined in /www/trampaboards_563/public/wp-config.php on line 148PHP message: PHP Notice: Function register_sidebar was called incorrectly. No id was set in the arguments array for the "Sidebar 1" sidebar. Defaulting to "sidebar-1". Manually set the id to "sidebar-1" to silence this notice and keep existing sidebar content. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 4.2.0.) in /www/trampaboards_563/public/wp-includes/functions.php on line 6031" while reading response header from upstream, client: 81.100.90.99, server: trampaboards.co.uk, request: "GET /wp-admin/admin.php?page=elementor HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-trampaboards.sock:", host: "trampaboards.co.uk:56050", referrer: "https://trampaboards.co.uk/wp-admin/admin.php?page=atum-dashboard"

JTTrampa

Update: I have fixed the above error and it's not related to the ATUM problem.

I have found that the problem lies with adding items in the PO Items section. If it adds any items then the pdf will not print or send. No items added - sends fine.
I removed the image from the item to see if it was a weight issue. Its not.

Thanks in advance

KTServices

Was there a fix for POs not emailing, ours is also not emailing and slowing business down.

JTTrampa

KTServices
No - I've not been able to fix the problem and not been given any pointers. I'll be sure to let you know if and when I find the solution. Its a big problem for me.

KTServices

JTTrampa thanks, we are un able to email POs as well and have a private ticket loaded.

JTTrampa

KTServices Please let me know if they resolve it and how.I am going to enter another ticket now. Hopefully someone less busy can pick it up.

japiera

Hi JTTrampa ,

I've also answered you in Ticksy.

Let's keep the conversation there.

Best Regards,
José Andrés

KTServices

they have let me know the error my end, was a conflict with my XERO plugin, MYWORKS gave us a update and it fixxed it.