Purchase Order PDF wont send or print

JTTrampa

I am setting up my Purchase Orders Pro add on and testing it out. I have created a purchase order but when I go to email it - it wont send. If I click on Print I get a critical error message.
The Purchase Order email does send successfully when I delete the generated template and replace it with a pdf from my documents.
Does anyone know what I might be missing for this to happen please? I have been through all the Purchase Order settings and checked everything.
Thanks in advance

japiera

Hi JTTrampa ,

Apologies for any inconvenience caused.

It seems an error occurred on the server side. Would you be so kind as to check your PHP error log and tell us if anything is saved when sending the email or printing a PO?

If you don't know how to activate it, please read this.

Best Regards,

José Andrés

JTTrampa

Hi José

I have this error log:

2023/11/09 10:13:13 [error] 29315#29315: *160780 FastCGI sent in stderr: "PHP message: PHP Warning: Constant WP_DEBUG already defined in /www/trampaboards_563/public/wp-config.php on line 148PHP message: PHP Notice: Function register_sidebar was called incorrectly. No id was set in the arguments array for the "Sidebar 1" sidebar. Defaulting to "sidebar-1". Manually set the id to "sidebar-1" to silence this notice and keep existing sidebar content. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 4.2.0.) in /www/trampaboards_563/public/wp-includes/functions.php on line 6031" while reading response header from upstream, client: 81.100.90.99, server: trampaboards.co.uk, request: "GET /wp-admin/admin.php?page=elementor HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-trampaboards.sock:", host: "trampaboards.co.uk:56050", referrer: "https://trampaboards.co.uk/wp-admin/admin.php?page=atum-dashboard"

japiera

Hi stephanos18 ,

Apologies for any inconvenience caused.

If you get the same error as JTTrampa, you should ask WPLAB to update their library.

Best Regards,
José Andrés

JTTrampa

Update: I have fixed the above error and it's not related to the ATUM problem.

I have found that the problem lies with adding items in the PO Items section. If it adds any items then the pdf will not print or send. No items added - sends fine.
I removed the image from the item to see if it was a weight issue. Its not.

Thanks in advance

KTServices

Was there a fix for POs not emailing, ours is also not emailing and slowing business down.

JTTrampa

KTServices
No - I've not been able to fix the problem and not been given any pointers. I'll be sure to let you know if and when I find the solution. Its a big problem for me.

KTServices

JTTrampa thanks, we are un able to email POs as well and have a private ticket loaded.

JTTrampa

KTServices Please let me know if they resolve it and how.I am going to enter another ticket now. Hopefully someone less busy can pick it up.

japiera

Hi JTTrampa ,

I've also answered you in Ticksy.

Let's keep the conversation there.

Best Regards,
José Andrés

KTServices

they have let me know the error my end, was a conflict with my XERO plugin, MYWORKS gave us a update and it fixxed it.

omjuicers

Hi, I have the same issue as described here. Can't print a PDF or email. Here's the error when I generate the PDF:

2024/01/19 19:19:42 [error] 75036#75036: *110355 FastCGI sent in stderr: "PHP message: PHP Fatal error: Declaration of Mpdf\PsrHttpMessageShim\Request::withRequestTarget(string $requestTarget): Psr\Http\Message\RequestInterface must be compatible with Psr\Http\Message\RequestInterface::withRequestTarget($requestTarget) in /www/xxxxxxxxx/public/wp-content/plugins/atum-stock-manager-for-woocommerce/vendor/mpdf/psr-http-message-shim/src/Request.php on line 88" while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: xxxxxx.ch, request: "GET /wp-admin/admin-ajax.php?action=atum_order_pdf&atum_order_id=33362&_wpnonce=ebee991524 HTTP/2.0", upstream: "fastcgi://unix:/var/run/php8.0-fpm-xxxxxx.sock:", host: "omjuicers.ch:49792", referrer: "https://xxxxxxx.ch/wp-admin/post.php?post=33362&action=edit"

japiera

Hi omjuicers ,

Apologies for any inconvenience caused.

This error is due to an incompatibility with third-party software.

We (and many other plugins) use the mPDF library to generate PDF files, which we updated to version 8.2.0 in a previous ATUM release. This library, in turn, depends on the PSR HTTP Message library. Many other libraries also depend on it, and they may be using outdated versions of this library, which causes the incompatibility.

To find which plugin is causing the incompatibility, you should gradually disable your plugins and try to send the PO again until the issue disappears.

Best Regards,
José Andrés

omjuicers

Hi, I use only one other plugin that has anything to do with PDF and that is a very common WooCommerce addon:
PDF Invoices & Packing Slips for WooCommerce
https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/

Did you test your plugin with this one?
Please don't tell me I have to choose between using ATUM "or" PDF Invoices & Packing Slips. These should be able to work hand in hand.

Best,
Marc

japiera

Hi omjuicers ,

Those weren't my words. The PSR HTTP message library is used for many plugins, and most of them don't have anything to do with PDF generation.

Did you try what I suggested?

Best Regards,
José Andrés

omjuicers

I found that it is connected with WP-Lister Lite for Amazon. The plugin is up to date version 2.6.9.

japiera

Hi omjuicers ,

I see.

Then, perhaps you should ask their authors to update the library. That's something that often happens when using third-party libraries.

Best Regards,
José Andrés

japiera

Hi terrco ,

Apologies for any inconvenience caused.

Your post seems not to be related to this issue. Off-topic questions aren't allowed in this Forum. That's why I'm going to delete your post.

Please open a private ticket here.

Best Regards,
José Andrés

stephanos18

I have the same issue, The Purchase orders will print fine in a normal Purchase order. When the "Purchase order pro" Add-on is activate, the print function causes a "Critical Error"

When I deactivate "WP-Lister Pro for Amazon" the issue stops. This issue started after an update of the ATUM plugin.

Who should fix this, ATUM or WPLAB?

stephanos18

japiera Here is the reply from WP Lab Support

I am sorry to hear that, but we don't support ATUM.

We used to support the ATUM plugin but unfortunately, we commented out the code that adds support for these ATUM plugins (for both WP-Lister plugins) because we've gotten reports of fatal errors and ATUM just flat out refuses to work with their users when they mention that they're using WP-Lister and even goes as far as offering refunds to one of their customers.

We are not supporting ATUM because they refuse to work with us when we need to offer support and fixes to work with ATUM.

We tried to do everything we could, and ATUM support would not help.

You are welcome to send over the error to us so we can have a look, but if it is due to an issue on ATUM's side, you will have to reach out to them and see what they say.

What do I do now?????