Variation stock not being counted towards total value

screendoctor

I have stock that can be made into different variations for the same product
Example. 50 of one product at £10 is £500 and can make 25 of each colour
The plugin has stopped counting any stocks with variations towards the price even though the purchase price is set for each model

Salva

Hi screendoctor

I'm sorry but I don't understand what you mean. Where is placed that total value you are talking about, please?

Best Regards,
Salva.

screendoctor

the value is in dashboard and adds all categories, but doesnt include the value of products with variations

screendoctor

So look, I go into stock central and it shows value as £1000
i have a product in stock 100 items but has 2 variations
i change the stock to 0 items

the value still shows 100 because the stock central price is not including it due to the variations

screendoctor

any ideas please 🙁

Salva

Hi screendoctor

I'm still missing something. I'm sorry.
You first said that the value is in the Dashboard and in your second message you are talking about Stock Central.
Please note that the values shown in the dashboard are global (including all the products in your shop) but the ones you see on the Totals row on Stock Central are the sum of values shown on the current page (not all the products of your shop unless you have all your products listed on that page).

If you believe this isn't working correctly, please do attach some screenshots, so I can understand the problem.

Best Regards,
Salva.

screendoctor

The dashboard does not show the true value of stock if it has variations.

Salva

Hi screendoctor

Is this all the information you can give us? a short phrase repeating again what you stated in your first message? 🙁

If you want us to take a look at your issue, please do open a private ticket and give us access.

screendoctor

I do not know how else I can word it, my question is so simple so I am baffled how on earth you can not understand?

Forum_Admin

Hi screendoctor ,

Thank you very much for being here.
I apologise if my team does not understand the issue. I think the words that confused @Salva was you mentioning the Stock Central totals.

I will take over and try to find the issue for you. I think I understand what you want and such you are referring that the total stock value in the Dashboard is not showing the correct value.

There could be many reasons and interferences within the site as you may simply use a plugin that is incompatible.
For us to find the real issue, we would need to see first hand. The quickest way is to log in to your admin and look what the issue could be. The link is above in one of the comments.

If you are not willing to do so, we can still try and find it, but it may take a while.

Hope this helps.

Pavel