Hi savvymedias ,
Thank you very much for your post and for using PL.
I know you wanted to sort things out as quick as possible, but pls do wait for an answer or do changes first on your staging and not a live site.
What ever export import tool you are using it is not compatible with PL. actually there is not one I know. We are releasing export import tool very soon.
When you imported the system did not know the product type so it changed it to simple.
You are a premium user so use this ticket help, pls.
Describe exactly what is going on there and add some screenshots as well.