inbound stock and stock on hold are no longer correct

Parfuemhelden

Hello everyone,
We have a problem in that the figures for inbound stock and stock on hold are no longer correct. I have attached a sample screenshot. What could be the reason for this?

Best regards,
Manuel!

japiera

Hi Parfuemhelden ,

Thanks for your post.

Unfortunately, with only the screenshot you attached, we can only confirm that you have some products with "Inbound" and "on hold" stock, but we can't explain why.

Please, read our docs to learn what the "Stock on hold" and "inbound stock" columns mean: https://stockmanagementlabs.crunch.help/en/atum-core/stock-central-columns-data.

Are you sure your POs aren't in a pending status, and the WC orders aren't in "procesing" or "on hold" statuses?

Best Regards,
José Andrés

Parfuemhelden

Hello José,

Thank you for your message. I know what the “Stock on hold” and “inbound stock” columns mean. We have been working with the program for years. When I look at the inbound stock category, it doesn't match at all. There is no item with 18 pieces in inbound stock. The numbers are all completely wrong. What do you need from me to be able to look into the matter more closely? It is very urgent because we place daily reorders with our suppliers based on the data, and this is not possible as it stands.

Best Regards,
Manuel

japiera

Hi Parfuemhelden ,

I see.

Did you activate the "Calculated properties CRON" in ATUM -> Settings -> Advanced Options? https://stockmanagementlabs.crunch.help/en/atum-core/atum-settings#advanced.

That could explain the incorrect quantities if your CRON job system isn't working properly.

If you didn't activate it and you're in a hurry, we can check your site if you agree. Please open a private ticket here, and paste admin credentials to access your site.

Best Regards,
José Andrés