Export Pro not working for some templates.

oushammour

I am trying to run some of my export pro templates reports, and a few of them are loading without showing the save pop-up, meaning nothing happens when exporting the data. I am getting the following error in the log:
Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the atum-export-pro domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. (This message was added in version 6.7.0.)

can you help please?

Salva

Hi oushammour

That is not an error, just a notice, and shouldn't affect anything.
Anyway, we have already fixed it and will be added to the next Export PRO version we plan to release this week.
Once you see the update available, please try again and let us know if worked.

Kind Regards,
Salva.

oushammour

Hi Salva,
i have updated the plug in with no luck. I was able to narrow down the issue tot he following:
the reports that are not working (meaning when clicking Export Data button nothing is generated) are the ones using certain Multi Inventory Subentities like: Stock Quantity, SKU, Purchase Price. when i exclude these columns the reports are generated.
Can you advise please?

japiera

Hi oushammour ,

We've been testing the templates that include Multi-Inventory data, and they've worked properly. The files were generated in all the cases.

Are no additional entries being saved in the log when one of the exports fails? Does any error appear in the browser's console?

Best Regards,
José Andrés

oushammour

Hello Jose,
thank you for getting back. the browser is returning the follow error when running the reports with no results:
POST https://samahandmade.com/wp-admin/admin-ajax.php
frame_ant.js:2 500 (Internal Server Error)
r.send @ frame_ant.js:2
send @ load-scripts.php?c=0…m-ready&ver=6.8.1:2
ajax @ load-scripts.php?c=0…m-ready&ver=6.8.1:2
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.8.1:5
e.<computed> @ load-scripts.php?c=0…m-ready&ver=6.8.1:5
e.runExport @ atum-export-central.js?ver=1.6.7:1
(anonymous) @ atum-export-central.js?ver=1.6.7:1
dispatch @ load-scripts.php?c=0…m-ready&ver=6.8.1:2
v.handle @ load-scripts.php?c=0…m-ready&ver=6.8.1:2

oushammour

Just to emphasize one thing: when i run report using Multi Inventory columns the reports are running successfully.
Once i add any column from subentities, the report stop running and gives the above error.

japiera

Hi oushammour,

This error means that the problem is on the server side. Did you check the server's log as I asked? If nothing additional is registered, can you check which type of errors are being registered in the log?

Anyway, we'd need to access your site to check what is happening if you agree. If so, please open a private ticket here and include admin credentials to access your site.

Best Regards,
José Andrés

oushammour

I have not found anything at the error log. I submitted a ticket for this.

japiera

Hi oushammour ,

Ok, let's continue the conversation there.

Best Regards,
José Andrés