Unable to access trial version of add on

WendyEFT

Today I have downloaded the trial version of Export PRO. I used the licence code as advised and my plugins list is showing it as active, as is the Add Ons section for ATUM, as is the licences page on the website (where you get the licence details from). However, the plugin is not listed on the ATUM sub menu.
In addition, I tried to raise a support log about this and couldn't as it said the licence number wasn't valid.

I can't find where to raise support issues for the main app.

Really, the whole thing seems very problematical and is making me rethink whether this is the right app. It's looking good for the main app but I need to be able to produce certain reports.

Forum_Admin

Hi WendyEFT ,

Thank you very much for your post.

I am sorry you are having troubles, but believe me these are nothing to do with the quality we offer. We are currently investigating an issue where we think an update from our site handling system (trials, licenses, etc) created a bug for some users. The licenses are fine and created, just some users experiencing same issue as you.

However, you should still be able to see the support ticket from you site. If you do not we can discuss it as well. However, privately as this forum is not.

So let me assure you we can definitely help. Please, open a support ticket here. If it does not allow you to use your licence, use the ATUM Free option.

Pavel

WendyEFT

Forum_Admin

Hi. Thank you for the reply. The link for a support ticket is the one I can't use as it doesn't recognise the licence number. I can't find how to get to the ATUM Free option.

RickV

I'm experiencing the exact same problem on the same plugin.
I've tried updating the ATUM plugin, Wordpress and un- and reinstalling the trial version of the Export PRO plugin. To no effect.

Forum_Admin

WendyEFT

Hi, where you are opening a ticket it lets you chose the category. Select ATUM FREE there.