Duplicate backorder email

Kim

Hi, we are receiving the admin backorder email twice for the same order when the stock level are updated.

Any idea, what could be causing this?

Best regards,

Kim

japiera

Hi Kim ,

Apologies for any inconvenience caused.

We'll try to reproduce and fix your issue on our side. We'll get back to you with any updates.

Best Regards,
José Andrés

japiera

Hi Kim ,

We've just fixed this issue. The changes will be included in the following plugin's version.

Best Regards,
José Andrés

Kim

Hi japiera,

Thank you for your reply. I am looking forward for the patching.

japiera

Hi Kim ,

You're welcome.

Best Regards,
José Andrés

allarmsllc

Well, this issue is back. It started on 7/11/2025 for me. I just traced it to ATUM by turning off the plugin.

japiera

Hi allarmsllc ,

Apologies for any inconvenience caused.

How do you know that you're experiencing the same issue? FYI, this problem was related to ATUM Product Levels. Are you using that plugin?

Please, next time, open a new thread if you are unsure if you have the same problem (especially considering the last post is from the end of last year).

Anyway, some questions so we can figure out what's happening:

Are you using any ATUM plugin apart from ATUM free?
Please ensure that you're working with the latest WooCommerce and ATUM plugins versions.
We didn't release any plugin updates in July. How do you infer the exact date? Did you install/update any other plugins on July 11?

Best Regards,
José Andrés