Stock not updating on purchase

MilliesEmbroidery

I am completely confused.

Everything is variable product, all are set up with product levels, and variations are linked correctly.

Some products reducing stock levels on purchase, but some are not.

I have gone through all the settings in detail, and both are identical.

Any ideas how to fix this? I have no idea how many products this is effecting

Thanks

Salva

Hi MilliesEmbroidery

It's very difficult to figure out what's going on with so little info.
If you want us to take a look, please open a private ticket and give us access to review your configuration.

Best Regards,
Salva.

RebelMF2

I've had a similar issue. I'm on a 14-day trial for Product Levels. I started by setting up a new Variable Product, and then created new Product Part White and Product Part Black. I added the White and Black to my Variable Product, along with some inventory stock numbers for Black=13 and White=16. Everything works because I went to the product page on the website, and verified the White and Black stock levels there.

I then changed stock level of Product Part White to 17, and then Product Part Black to stock level of 23. The BoM updated the stock level in the Variable Product but only for Product Part White. It did not update the stock level for Product Part Black.

So I went to the Bill of Materials in Variable Product, and up/down the number of Black Parts in the recipe, which caused the "Save" button to highlight. Then I saved the Variable Product and the controlled stock was the correct number.

It seems that I had to manually force the BoM to look at the Child for the Variable Product.

Any thoughts? Thanks! Jim J.

Forum_Admin

Hi RebelMF2 ,

Thank you very much for your reply.

I do not think the issue is similar at all. If you change your stock level manually, you always have to save the product page. Otherwise the WooCommerce db will not update and such ATUM or your site will not know of the change.

Pavel