Product Levels problem - fields doesn't update & more

arnauvidalh

I started the Product Levels free trial on my site. After adding it, if I try to modify any ATUM field on a product, when I click to update, all of ATUM fields get blank, without content. Also, I have realised that of my products disappear from the ecommerce pages, categories, etc.
I have been testing and if I desactivate de plugin (product levels) I can edit all of ATUM fields without problem, and it saves the field content although I re-activate the addon. Also, if I mark a product as a raw material or a product part, the product doesn't show at the Manufacturing page. But if i desactivate and reactivate the addon, it shows well.

I am using the last version of all the plugins. Have tried with only woocommerce, ATUM plugins and YITH plugins and I still got the same issue.

japiera

Hi arnauvidalh ,

Apologies for any inconvenience caused.

Please check your PHP error log and tell us if anything is saved when updating a product fails.

Please read this if you don't know how to activate the PHP error log.

Best Regards,
José Andrés

arnauvidalh

Hi,
thanks for the fast answer.

I don't know how to read the debug log, but here it is. Fisrt I load the homepage (and in the frontend no product is shown), and a pair of minutes later I edit an atum field in a product and I update it.

japiera

Hi arnauvidalh ,

Ok, please open a private ticket here.

Best Regards,
José Andrés