Google Apple Pay conflict with ATUM product levels.

JTTrampa

Hi everyone.
I have Woocommerce Stripe gateway, that facilities wallet pays such as google apple and alipay. It suddenly stopped working so i deactivated all the plugins to see if there was a conflict and it turns out to be ATUM Product Levels plugin that is preventing the Wallet pays to work. I need both Product Levels and Wallet payments to work for my business to run smoothly. Does anyone know what might be causing the conflict or how to rectify it. I would be most grateful of any advice or starting point.
Thanks

japiera

Hi JTTrampa ,

Apologies for any inconvenience caused.

Please, can you tell us which error you get if any?

Can you check your PHP Error log and tell us if anything is added when the error occurs?

You can read how to activate it here if you don't know how.

Any additional information would help us to find the problem.

Best Regards,
José Andrés

JTTrampa

Hi José

Okay so firstly we have identified that the only products that wont show in the wallet payments are the product parts, the variable product parts, raw materials and variable raw materials.
The rest (products, variable products and composites all work fine)

I have activated the php error log - The debug log is attached

This error I have resolved FYI.
[10-May-2024 08:56:06 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in /www/trampaboards_563/public/wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Api/Controllers/V3/SettingsController.php on line 1

The probl

JTTrampa

oops sent that last message to soon.
The Product Levels plugin has been isolated as the problem plugin but we had to reactivate it on our site because if I deactivate it, it then changes all of our variable product parts, product parts and raw materials back to simple products and removes the BOM's.

Ive tried to attach debug log but atum says its too big. Its 3mb zipped. can i send it a different way? or copy and paste the last 24 hours to a separate document?

If there is anything else I can supply you to get to the root cause please let me know.

Kind regards,
Jane

japiera

Hi JTTrampa ,

Please open a private ticket here. There you'll be able to attach the zipped file.

Anyway, if the problem is with the memory used, you should try increasing it. 😉

Best Regards,
José Andrés

JTTrampa

Hi Jose,

Thanks, I have opened a private ticket.

Kind regards,
Jane

japiera

Hi JTTrampa ,

Ok.

I've seen your ticket in Ticksy, Let's keep the conversation there.

Best Regards,
José Andrés