Inventory is not reducing for Manual Orders.

ugurfly

Hi there, we have a problem with the manual orders. When we add a new product to an order, it does not reduce the inventory on stock central. It works for the products that are already in the order correctly, but if we add a new product to the order it's not reducing for it.

Thank you

japiera

Hi ugurfly ,

Thanks for your post.

We can't help you without further info.

Please note that orders are managed by WooCommerce, and ATUM has nothing to do with them unless you talk about products with MI enabled or you activated the Change Stock on 'Completed' status option in Atum -> Settings.

Best Regards,
José Andrés

ugurfly

Hi José,

I activated the Change Stock on 'Completed' status and It worked.

Thank you

japiera

Hi ugurfly ,

We're glad to know you were able to get it working.

Best Regards,
José Andrés

ugurfly

Hi @japiera Hope you are doing well. We have the same problem again. The manual orders do not reduce the inventory, and it turns back as "False" on action logs. Can you please check this ?

japiera

Hi ugurfly ,

Please open a private ticket here.

Best Regards,
José Andrés