Products in stock are out of stock

MCxYV

In Stock Central, when I display "Out of stock", it should show me only out of stock products. Unfortunately it shows me products that have stock available. See attached screenshot. How does this happen and how do I fix this please? Thank you so much.

Salva

Hi MCxYV

Mmm... It seems you have something wrongly saved in your database.
Please try to follow these steps:

Go to ATUM Settings >> Tools
Run the tool named "Update products' calculated properties"
Run also the tool named "Delete ATUM transients"
Try again

I hope this helps.

Best Regards,
Salva.

MCxYV

Hello, Thank you very much for your feedback, we will share the information with our development team and then we will come back to you to inform you if our problem is solved with the recommended manipulations 🙂

japiera

Hi MCxYV

You're welcome.

Best Regards,
José Andrés

MCxYV

Hello,
Following the manipulations that you suggested to me, my problem is unfortunately still present. Do you have any other solutions for me please?

Thank you so much

MCxYV

Hello,
Other details, in the ATUM dashboard (ATUM statistics), the amount of July sales is also wrong (much lower than our actual sales). No problems for the previous months.

japiera

Hi MCxYV

Please, open a private ticket here. Please, include a link to this thread.

Best Regards,
José Andrés

jardindanslavallee

Hello
i have the same type of problem
we sell vegetable and Bread
it was working well in july then… when the stock of a product goes under 1
0.5 for example it is marked out of stock and disapears of the “boutique”
We use
Woocommerce
ATUM inventory/Stock central
decimal product for woocomerce
and DIVI thème
[upl-image-preview url=https://forum.stockmanagementlabs.com/assets/files/2023-10-03/1696314727-253116-atumcapture1.jpg]
[upl-image-preview url=https://forum.stockmanagementlabs.com/assets/files/2023-10-03/1696314727-268790-atumcapture2.jpg]
[upl-image-preview url=https://forum.stockmanagementlabs.com/assets/files/2023-10-03/1696314727-280914-atumcapture3.jpg]

japiera

Hi jardindanslavallee ,

Your problem doesn't seem the same because you're using a third-party plugin that can be causing the incompatibility.

You can try deactivating it and check if the problem is still there, and if not, you can try to use it in conjunction with the ATUM "Decimals in Stock Quantity" setting. Maybe it will work, but I can't ensure this.

Best Regards,
José Andrés

jardindanslavallee

hello
i disabled decimal product for woocomerce, but it doesn't change
under 1 the stock is consider like out of stock and the product disapears of the shop
atum out of stock threshold per product is actived
decimals in stock quantity is 2
in each products, atum out of stock threshold is 0