Update problem

ajkweb

Im having problem to get the Stock central to display the correct total for how many product is in stock and out of stock. Also in the Dashboard at the Stock control widget it display not correct.

However when I tested to edit a product in stock amount, it did change the numbers in Stock control widget but the total is not correct anyway.

ajkweb

Here are some images to display what I mean.
This is how stock control shows

It shows I have 9 products out of stock but in real it is 0 and when I click to see what 9 products this stock control are refering to this is shown, nothing...

And the same is with the 346 products that it says is unmanaged, in real it is 0 and the 176 product it says is in stock with no purchase cost is also incorrect, all my products have a purchase cost added and normal price.

I have tryed to clear cookies and cache entire day, nothing is changing.

Salva

Hi ajkweb

Are you seeing that message about non-controlled products all the time?

If so, you can try to click the orange button and check if it solves any issue.

Best Regards,
Salva.

ajkweb

Yes Im seeing that message all the time and clicking the orange button did not help.
I also counted my stock manually and it is not 7022 including all variation it is auctally 767 and it should not say in stock because I have 767 products that are set for restorder and 0 in stock...

I would like for this to be correct before I start my inventory counting.

Salva

Hi ajkweb

Please, try this:

Go to ATUM Settings >> Tools
Run the tool named "Update ATUM's stock control" and make sure the dropdown is set to "Control Stock"
Run the tool named "Update products' calculated properties"
Run the tool named "Delete ATUM transients"
Wait at least 5 minutes and go to Stock Central and check again

I hope this helps.

Best Regards,
Salva.

ajkweb

Hello!

Unfortunately that did not help.

Salva

ajkweb

Please, open a private ticket if we want to investigate this further.

ajkweb

Okey, I have now opened a private ticket