Sorry, this post I guess is out for public viewing until you delete it.
In reply to your message, I thought I was sending a private message, that was not on the open forum account. I still cannot work out how to private message without getting an error.
I did not mean to expose my 5 product keys. As I mentioned from my initial message before, I exposed my product keys. I want to renew my 5 products but the 15% renew discount is not applying as I am guessing the keys are now expired.
I thought you would simply make the process easy by just fixing the problem but all I got was this is not allowed on these forums. Sorry for trying to spend some money. Been looking for like an hour over days how to send a private message. This process is not simple or clear. So, I have given up.
I clicked on your "open a private ticket" and there is no drop down to select the "Stock management Labs Account" so I select a product I have then I tried to send a message and the error message says sorry, support for this licence has expired. You will need to extend your licence.
Very hard process and not real straight forward to open a private ticket.
Being I replied messaged you and the whole forum now has my product keys I have purchased two new keys and not used the renew option being the keys were exposed. Without the discount I have purchased two keys instead of the 5 add-ons due to the 100% increase in subscription costs in only a year period with no renew discount. Next year I may have to reconsider if the prices increase again by 100%.
100% Increase in Prices only after a year.
Product levels 1YR Now $96 was $48
Multi Inventory 1YR Now $108 was $54
PurchaseOrdersPro 1YR Now $168 was $84
ExportPro 1YR Now $86 was $43.00
ActionLogs 1YR Now $82 was $41.00
Now $540.00 USD was $270 USD
I guess this is the problem with subscriptions as it locks people in at the start.
If a customer message me trying to spend $500+USD I would not simply message them saying you messaged us in the wrong place, I would respond to his inquiry or apply the fix to his account and send them a message letting them know the correct procedure going forward. Please have a little more effort on trying to help customers trying to spend money.
Suggestion, make an easy link to send a private message or an email. I am sure this process is easy for you but it's because you know your platform. Ask a friend to do a test and watch them struggle to send a private message.
Maybe I am just too dumb.