The ATUM Product Levels add-on requires version 1.8.6. Please, update it.

EmmaHannay

Hi,

I just got this error, I have tried to update via the app on Wordpress but it keeps just cycling and restarting and not actually installing the plugin.

WP Updates does not show this plugin has an update.

Will this update be available soon?

Thanks,
Emma

Salva

Hi EmmaHannay

All the addons were also updated this morning.
Please, follow these instructions to install the latest version.
https://stockmanagementlabs.crunch.help/en/sml-account-management/how-to-activate-a-license-of-a-premium-add-on

Do you have an active license for Product Levels?

EmmaHannay

Hi Salva,

Thanks for the reply, yes the licence is activated until Jan 2024 and I have the option to update but the page just reloads when I click update

Any thoughts?

Thanks,
Emma

EmmaHannay

All ok, managed to do it via the WP Updates page to version 1.8.7 🙂

Salva

Hi EmmaHannay

Indeed. All the ATUM add-ons are updated as any other plugin. With the WP automatic updates system.
Good to know that you've finally figured out this 😉

toddfahrner

You've already sent us a ticket with this same message. Please do not post the same thing here and there as we are the same people giving support and this doesn't help us at all. Let's continue this discussion on your private ticket, please.

Best Regards,
Salva.

toddfahrner

I saw this message this morning. Updated everything to latest version including WP to 6.2. Site immediately broke, with all products showing as "out of stock" regardless of actual stock status. Isolated the issue to either ATUM Product Levels or the main ATUM Inventory Management for WooCommerce. When those plugins are deactivated, site functions again.

I restored site from backup 12 hours old, losing some order data, because I don't know how to roll back update to individual plugins: all or nothing. Meanwhile, I have disabled auto-updates for the ATUM plugins pending investigation/patch. Can one of you devs login to our site to troubleshoot? Or what further info do you require to help?

EmmaHannay

@Salva I have the same problem! All products showing as out of stock!!

My site auto-updated to WP 6.2 - could that be an issue? I was waiting to update until all plugins were updated 🙁

Deactivated Product Levels for now so I can still accept orders

Salva

EmmaHannay jaredpocock

Please, open a private ticket (if you haven't done so already) and I'll give you instructions.

Best Regards,
Salva.

jaredpocock

For anyone that is experiencing the all products showing out of stock the temporary solution I've found is to turn off
'BOM stock control' within Product Levels in the ATUM Inventory settings.

Salva

Hi again,

We've just released a new version with the fix.
Please, update to version 1.8.7.1 and let us know if it works now as expected.

Best Regards,
Salva

EmmaHannay

Hi Salva,

All working now, thank you

Emma

Salva

Hi EmmaHannay

Good to know!
Thanks for confirming 😉

3dstore

I still missing this update. I have a valid license, but I dont see the update in the wp update page.
could you provide a direct link for the update ?

Salva

Hi 3dstore

This is very weird. All the users having this issue were able to update.
Might you open a private ticket, please?

Best Regards,
Salva.