500 Error with loading ATUM Services

foreliink

Hello ATUM Team,

We are facing a 500 error while loading ATUM services after updating the ATUM new version. Also cannot export with export pro too. Sometimes the page just works fine but mostly faces the 500 error with ATUM services. It can cause when we try to call many services at once. Aside, we paid for the other add-on services. Our client wants to be fixed in time and now we are here.

Before that, everything works fine and now we are using the updated version of everything. Kindly see the attached file below.

Dev Info
WordPress Version - 6.1.1
ATUM Inventory Management for WooCommerce - 1.9.26.2
ATUM Multi-Inventory - 1.7.8
ATUM Export PRO - 1.5.3
ATUM Action Logs - 1.3.3

foreliink

Hello, is there anyone who can deal with my problems?

japiera

Hi foreliink ,

Sorry for any inconvenience caused.

As you can read in the banner at the top of the page, our support hours are Mon-Fri 8:00-14:00 CET. We may reply outside these hours, but occasionally. Also, we will try to answer in the following 24 hours since the post has been written, but our resources are limited.

I hope you understand.

We always recommend updating before in a staging site to be sure all is ok before updating the production site.

Said that, please open a private ticket here, and we'll try to help you.

Best Regards,
José Andrés