Hi foreliink ,
Sorry for any inconvenience caused.
As you can read in the banner at the top of the page, our support hours are Mon-Fri 8:00-14:00 CET. We may reply outside these hours, but occasionally. Also, we will try to answer in the following 24 hours since the post has been written, but our resources are limited.
I hope you understand.
We always recommend updating before in a staging site to be sure all is ok before updating the production site.
Said that, please open a private ticket here, and we'll try to help you.