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bdsdigital

We are trying to make purchases from you but you keep blocking our login attempts - even when we use a different account.

If you don't let us in we won't be spending money with you.

Salva

Hi bdsdigital

Of course, you shouldn't expose any private info on this forum.
You should open a private ticket for this kind of issue:

https://stockmanagementlabs.ticksy.com/

I'll delete your IP address from here...

Please note that our system only blocks you if your password is written incorrectly 5 times and the ban is removed after 5 minutes. If you don't remember your password, I'd suggest you request a new one.

Best Regards,
Salva.

bdsdigital

shouldn't be needing to have this conversation on a public forum really

bdsdigital

cant use ticksy unless i have a licence key

also, we were not allowed back in after 5 minutes

Salva

Hi bdsdigital

If you select the "Stock Management Labs" category for your ticket, there is no need to enter any license.

Salva

bdsdigital

I've just seen your failed login. The problem is that the email you are using to log in seems not registered on our system.
Please, create the ticket, and let's continue discussing this privately.

Best Regards,
Salva.

bdsdigital

We have 2 separate logins and both are dead. My login says my password is incorrect which is impossible and you have not sent a password reset email despite my requesting it. My colleague is also unable to login with the other address.

Salva

bdsdigital

Might you open the ticket so we can help you to identify your correct user, please?