Please help to understand stocks on hold

Demuri

Hi,
I'm stuck to understand why some stocks on backordered products are null, expected to be negative. Also I can't get why products from complete orders still on hold.

Please refer to my screenshot attached. I have my own script which takes stocks directly from database, counts products in orders and returns real stock. E.g. product ID#1913 was sold twice, it's on backorder, stock was 0 before orders, now expected to be -2, but it's 0 (null in database). So currently my script returns that I have 2 pcs in shelf which is wrong. Meanwhile product ID#52763 with the same settings is -1 in stock which is completely right — sotck was 0 before order, 1 sold.

Also on my screenshot marked products from already complete orders — still they are somehow on hold. That doesn't bother me much actually 🙂

Please advise why some products have negative stock but some got 0.

AndreaRebel

Hi Demuri

I apologize for any inconvenience caused.

Please, first I have to ask you to try this:

Make sure that you have the last update of ATUM add-ons, and check if the problem persists.
If you have and the problem persists, try to deactivate all plugins except ATUM add-ons and Woocommerce and check again.

Please, let me know,

Best Regards,

Andrea.