Feed Back

dinalou

First I want to say excellent job so far. I like the look and feel of the app so far and its not difficult to navigate. Below are a few issues I've run into so far. And yes I have the current release.

My images are not syncing with the site. I take a photo and add it to a raw material and when I sync it to the site the information for the raw material transfers but the photo doesn't.
The sync is slowing down my site and causing it to run at 100% available memory. I'm not sure why though.
For raw materials, the Purchase Price shows the Euro symbol instead of the US dollar sign. And I did double-check the settings.
For some reason, under Store Details, the state shown is Montserrado but when I go into the settings the selection shows as Missouri.
Not sure if any of this helps. Looking forward to the next round of updates.

AndreaRebel

Hi dinalou

First of all, thanks for your nice words 🙂

Regarding the issues, points 3 and 4 are already solved and they will be fixed in the next version release.

Regarding points 1 and 2, please, can you make sure that you have the ATUM add-ons and Woocommerce updated?

Best Regards,

Andrea.

dinalou

Update: I discovered that the photos did get uploaded to the site but for some reason are not linked to the product.

dinalou

I am using the following versions
ATUM 1.9.2
ATUM Product Levels 1.6.6.1
WooCommerce 5.5.2

AndreaRebel

Hi dinalou

I see that you have the plugins updated. So please, could you check if you have any error related to the images synchronization? You will see these errors when the sync is finished.

Also, it would be useful if you can tell us extra info as if you have created everything at the same time, or if you were editing a product which was already created in your Wordpress... This way maybe we can reproduce the issue.

Best Regards,

Andrea.

dinalou

There was an error related to the images. I've attached the screenshots from the app.

dinalou

I was adding raw materials that I was purchasing at the store. I was testing it out to see if it was easy to do.

japiera

Hi dinalou ,

As the log says, you should check your error log and see the entries added there while synchronizing. If you can identify there the problem, please, tell us.

I see that you said your store is running out of memory, maybe this is the problem and you'll need to increase the max memory available. Can you tell us how much memory your server has available?

If you don't feel comfortable sharing this info here, you can open a private ticket.

Best Regards,
José Andrés

dinalou

Can you tell me how to check my site error log? I've tried to find it but have been unsuccessful so far. I've attached screenshots of my memory usage.
This is what my memory usage looks like normally.

This is what it looks like during the syncing process. Because the memory usage is at 100% my site freezes until the sync is complete.

dinalou

Thanks in advance for all of your assistance! 😀

japiera

Hi dinalou ,

Please, read this. You should activate the error log and try to execute the sync again. After that, just enter your site by FTP or using the CPanel's File Explorer and access the log file.

If you don't feel comfortable sharing this data here, please, open a ticket in Ticksy.

Best Regards,
José Andrés

dinalou

Ok so if I'm reading this correctly the error is that I exceeded my memory and it timed out. I'm going to have to talk to GoDaddy because I have the 2nd biggest hosting plan and it's supposed to be unlimited memory.

AndreaRebel

Hi dinalou

Sorry for the late repply.

Hope it works.

Best Regards,

Andrea.