Multi inventory not working

TERRYFLANNERY

Hi
Looks like a very promising addition to the range. Great to have Stock Central on an iPad..
At present it seems not possible to expand multi-inventory levels on the Stock Central screen. Also, images not loading and only a limited number of products displayed. Is this just a deliberate limitation on beta testing?
It would be very useful to have the various options such as select by Category, Product type or Supplier etc..
Is this being considered in the final version?

AndreaRebel

Hi TERRYFLANNERY

Thanks for your nice words 🙂

I've just tested it on my phone and this is working fine for me, so please, can you make sure that you have the last version?

Also, in order to filter in Stock Central by category, product type... you can do this by clicking on the funnel icon.

Best Regards,

Andrea.

TERRYFLANNERY

Hi Andrea
Having real problems with the app. I cannot sync the store at all - just shows 'Sorry your cannot list resources' in the logs. I had accidentally deleted and recreated the API keys on the WooCommerce site so maybe this had something to do with it. I probably need to completely reload the app and enter in the new keys, but I'm unable to do that - I always get taken back to the original login.
Any suggestions ??
Regards
Terry

AndreaRebel

Hi @TERRYFLANNERY

I apologize for any inconvenience caused.

In order to change the API keys you have to go to your store in the APP, and click on 'disconnect' in order to connect it again.

Hope this helps,

Best Regards,

Andrea.

TERRYFLANNERY

Hi Andrea
I've disconnected the store as suggested and reconnected with new API keys.
I still have the original problem with the app. The store now syncs - there are one or two errors mainly due to invalid sku's etc, which I can accept.
There are still no thumbnail images displayed in Stock Central. Presumably these are images taken from the main app on the server.
Also I cannot expand any of the multi-inventory items, which means I cannot alter and update stock levels. You said previously that on your phone this worked ok for you. Can you suggest any reason why I've never been able to get the app working correctly ? We are so looking forward to getting this sorted and also to the final release as it would be a great help in our shop.
Best wishes
Terry

TERRYFLANNERY

Andrea, should I have received a beta2 version of the app ?
I haven't received any link to download this..
Terry

AndreaRebel

Hi TERRYFLANNERY

I apologize for any inconvenience caused. Please, can you make sure that you have the ATUM add-ons updated in your Wordpress?

Also, the Beta2 version is expected to be released today.

Best Regards,

Andrea.

TERRYFLANNERY

Hi Andrea
Thanks for the update - I do now have all the latest Stock Central and the beta app installed.
I do still have this fundamental problem in that I cannot expand multi-inventory products so that I can alter stock levels etc.
If I click on the multi-inventory icon in the apps Stock Central page (the 3 boxes), the icon changes to an up-arrow, but the product lines do not expand to show each inventory at each location.
This seems a very fundamental problem - surely it must have been recorded ?
Apart from this, the app looks really great and we can't wait for this to be fixed.
Best wishes
Terry

AndreaRebel

Hi TERRYFLANNERY

I apologize for any inconvenience caused.

I'm afraid that this is happening because you don't have the inventories snynced. Please, go into a product and check it, make sure that you have the ATUM add-ons updated and sync again.

Let us know what happens,

Best Regards,

Andrea.

TERRYFLANNERY

Hi Andrea
apologies if I’m being thick, but all the ATUM Wordpress plugins are up to date. Is there a separate multi-inventory that you need for the app?
I have managed to sync the app with the store but you still cannot expand the multi-inventory tab on the Stock Central screen to show the inventory in the different locations. The 3boxes change to an up-arrow, but nothing else happens. Please let me know if you need any more information. The app is showing the store as synced.
regards
Terry

AndreaRebel

Hi TERRYFLANNERY

I apologize for any inconvenience caused.

Please, in order to keep investigating, could you get into the product, and make sure it has inventories?

Best Regards,

Andrea.

TERRYFLANNERY

Hi Andrea
I've checked inventories and there is stock in all locations. Example is 'Feed me fish' vases. There is a small and large variation, each in two locations - Stockroom and Display. On the Mac, when I click on the Multi-inventory 3-boxes icon, the locations are expanded and I can update the quantities.
On the App, this doesn't happen !
Hope that helps...
Terry

TERRYFLANNERY

Also - still no thumbnail images showing on any of the products !
Terry

AndreaRebel

Hi TERRYFLANNERY

I apologize for any inconvenience caused. To make easier to investigate it, please would you mind to open a private ticket?

It would be useful to see screenshots of how you see the product in your computer and in the APP. Please, attach screenshots from Stock Central view and within the product.

This is the link to open the private ticket: https://stockmanagementlabs.ticksy.com/

Best Regards,

Andrea.