Sorry for the delayed answer. I saw that on the other post you put the 'overview ' category, and when you put this category I can't see the post in the discussions view, so I just didn't see your post until now.
Actually, the customer support is very important for us and we always try to respond in less than 24 hours. I am sorry that your experience with ATUM has not been like this so far, so I apologize again.
Regarding your questions, I leave you here the documentation of Action Logs add-on where you will find useful info about how it works: https://forum.stockmanagementlabs.com/t/action-logs-documentation
And the link to the demo site in case you want to try the free trial: https://www.stockmanagementlabs.com/addons/atum-action-logs/
Said this, if you need our help, please ask.