Bug Reporting

Forum_Admin

Hi Guys, if you find any bugs or anything that you think is wrong, do let us know here, please?

Kirsty_ATUM

Hi,

I am using WooCommerce V3.7.0 - ATUM Inventory V1.6.0.2 - ATUM Muti-Inventory V1.2.2.1

We sell Mattresses online and deliver them to Customer locations.

We have 4 Products with 2 to 4 Variations in each, and I am currently setting up Multi-Inventory.

Our 1st Product (Firm but Fair), with 2 variations and 3 Shipping Zones in each variation - works perfectly !!

I just renamed the Main Inventory to Melbourne and added our other 2 warehouses in Brisbane and Sydney - see screenshot #1

Our 2nd Product (Full Body Hug), with 2 variations and 3 Shipping Zones in each variation - does not work.

The 1st Variation (Queen) shows only 3 Shipping Zones in the Variations Tab, but has 2 Main Inventories in Stock Central.

Even if I rename the Main Inventory to Melbourne, Stock Central still shows up with a "Duplicate" Main Inventory - see screenshot #2

Please advise how I can fix this...

Regards,
Kirsty

Salva

Hi Kirsty_ATUM

I see that you are using the latest ATUM version but not the latest Multi-Inventory (that's 1.2.2.2 actually).
Might you update it and let us know if you are still experiencing this issue after it, please?

Also, if you want to receive automatic updates for our premium add-ons, I'd suggest you activate your license from the ATUM Inventory >> Add-ons page

Best Regards,
Salva.

Kirsty_ATUM

Hi Salva,

I tried updating to ATUM Multi-Inventory 1.2.2.2 and received this error message:
Update Failed: Download failed. Too many redirects - see attached screen shot below.

Please advise on how to fix this...

Regards,
Kirsty

P.S. I went to the Add-on Page and Mutli-Inventory has been activated.

Salva

Hi Kirsty_ATUM

Might you open a private ticket and leave us admin credentials, so we can investigate what is happening with the auto-update, please?

Best Regards,
Salva.

Salva

Hi Kirsty_ATUM

We've just fixed the issue and it should be working fine now.
Please, try again and let us know if it works for you.

Best Regards,
Salva.

Kirsty_ATUM

Hi,

I have now updated Multi-Inventory to V1.2.2 - thankyou.

Unfortunately it has not resolved my original issue (see 1st post in this thread and associated screen shots above).

Please advise how I can fix this...

Regards,
Kirsty

Salva

Hi Kirsty_ATUM

I see.
Might you open a private ticket as I suggested above and leave us admin credentials, so we can take a look at what's happening on your site, please?

Best Regards,
Salva.

Kirsty_ATUM

Thankyou Salva, I have opened a private ticket #2146449.

Regards,
Kirsty

Forum_Admin

Thank you Kirsty_ATUM ,

We will take it from there.

Pavel