Hi, thecelticcroft ,
Thanks for using our plugins.
In the screenshots that you've attached in your message, the filters are not applied (see the below screenshot)
You need to click on the + button to apply the filter, please, read our documentation for more info.
If that's not the problem and you've set properly the filters, please, save a template with the filters applied, export it and open a private ticket here attaching the exported template in a zip file. You can export custom templates from the Templates screen by clicking the icon indicated in the following image.
Hope this helps,